Orbi Router Sync Error

Facing Orbi router sync error or can’t connect Orbi router with satellite? Is your Orbi router not detecting satellites? You need to connect your Orbi satellite to access the orbilogin.net admin panel and for a flawless internet connection. If your Orbi is not connecting to a satellite, that means orbilogin.com is not able to establish a connection with the satellite, or your Orbi setup is not done correctly. If the Orbi satellite sync fails, then you can’t enjoy the extended network. But by following a few troubleshooting tips, you can resolve the Orbi router sync error.

How To Check If The Orbi Router Is Synced Successfully Or Not?

Different LED lights on the Orbi router justifies that Orbi router is synced completely or not:

  • Blue light: Blue light on the Orbi router indicates that the syncing process completed successfully and the connection is good.
  • Amber light: If you see an amber light, that means the router is synced properly, but the connection is bad.
  • Magenta or purple light: Magenta or purple light indicates that the Orbi satellite sync failed. You need to resolve this issue. Refer: Orbi purple light error guide
Orbi router sync with satellite if not showing purple light
Orbi router sync or orbi router not connecting to satellite

Orbi Router Sync Error – Reasons

There are several reasons for the Orbi router sync error. Following are the major reasons for the Orbi router not detecting satellite:

  • Long-distance between Orbi router and satellite is the major for Orbi router sync error.
  • If you don’t press the sync button, then you can’t connect your ORbi router to the satellite.
  • A loose cable connection between the Orbi router and satellite can be the reason for the Orbi router sync error.
  • If your Orbi router is not correctly connected to the power source, then your router won’t detect the satellite.
  • Outdated firmware of the Orbi router or satellite can also cause the Orbi router sync error.

Orbi Router Not Connecting To Satellite – Troubleshooting Steps

If your Orbi is not connected to a satellite, that is very frustrating. When your Orbi fails to connect to the satellite, then you won’t enjoy the flawless internet connection. But by following the below-given steps, you can fix the Orbi router sync error.

Fix 1: Follow The Accurate Steps To Sync The Orbi Router

Sometimes, users don’t follow the exact steps to sync the Orbi router; then, they may encounter the Orbi router sync error. If you don’t know how to sync Orbi router with satellite, then go through the below-mentioned steps:

  • First and foremost, place your Orbi router and satellite in the same room.
  • Connect your Orbi satellite to the power source and turn it on.
  • If the LED is not lighting on your Orbi satellite, then you need to press the power on/off button and wait for a solid white light on the satellite.
  • Now, press the sync button on the Orbi router and hold it for 2 minutes. After that, press and hold the sync button on the satellite.
  • A blue light on the satellite indicates that the Orbi router is synced with the satellite, and the connection is good.
  • If you see a magenta or purple light, that means the Orbi router is not synced completely. In that case, you need to repeat the process again to sync the Orbi router with the satellite.
How to sync Orbi router with satellite

Fix 2: Check The Compatibility

Have you connected your Orbi router with the compatible satellite? While connecting the Orbi router to the satellite, you should check the compatibility of the Orbi router and satellite because all satellites are not compatible with all the Orbi routers. Just because your router and satellite are from Orbi, that doesn’t mean you can sync them, and they will work optimally together. For the smooth working of your ORbi router, you need to connect the ORbi router with a compatible satellite.

Fix 3: Reduce The Distance Between The Orbi Router And Satellite

If the distance between the Orbi router and satellite is too much, then you can face the Orbi router sync error. To resolve this issue, you need to place the Orbi router near to the satellite. But don’t place the router too close to the satellite because the signals of the devices can clash at any time and cause other technical issues.

Fix 4: Orbi Router Firmware Update

Outdated firmware is the major reason for the Orbi router sync error. Therefore, make sure that you are using the updated version of the firmware to sync the satellite with the Orbi router. Follow the below-mentioned steps to update the Orbi router firmware to fix the Orbi router sync error:

  • First of all, connect your computer or laptop to the internet connection and then launch the web browser.
  • Now, enter orbilogin.net or orbilogin.com in the URL bar and press the enter button to go to the Orbi login web page.
  • On the Orbi login page, enter your user ID and password in the given field and tap on the sign-in button to go to the dashboard.
  • Now, move to the “settings” tab and select the “advanced” option.
  • After that, navigate to the “update” tab and tap on the “firmware update” button.
  • Then, proceed with the on-screen instructions to complete the firmware update process.
  • Now, try to sync your Orbi router to the satellite.
Check all connection and update orbi firmware using orbilogin

Fix 5: Reset Orbi Router To The Factory Default Settings

If the methods mentioned above are not working, then you need to reset your Orbi router to the factory default settings. Go through the below-mentioned steps to reset the Orbi router to the factory default settings:

  • First of all, connect your Orbi router to the wall socket and turn it on.
  • Now, locate and press the reset button on the Orbi router.
  • Hold the button for about 10 seconds and then release it.
  • Finally, check if your Orbi router is syncing with your satellite or not.

Fix Orbi Router Sync Error- Advanced Steps

  • Make sure that you have pressed the sync button on the router.
  • Make sure that you have connected the router to the power source properly.
  • Check all the cable connections. If any cable is damaged, then you need to replace the cable immediately.
  • If you are not able to update the firmware through the Orbi login page, then try to update the firmware through the Orbi app.
  • Try to reboot your Orbi router and modem.